Terms of service

These terms and conditions are a legal agreement between you ("Customer," "You," or "Your") and Desire Cakes ("Bakery," "We," "Us," or "Our") for the purchase of products via our Online Shop. By accessing, browsing, or making a purchase on our website, you agree to be bound by these Terms.

1. Orders and Payment
1.1. Order Placement: You may place orders for our products through Desire Cakes Online Shop. Your order is a purchase of our products.

1.2. Pricing: Prices for our products are displayed on the website and are subject to change without notice. The price for each product is listed on Desire Cakes Online Shop at the time of order placement.

1.3. Payment: We accept payment by credit card, debit card, or other payment methods as specified. Your payment will be processed securely through a trusted payment gateway.

2. Order Confirmation
2.1. Confirmation: Once your order is placed, you will receive an email confirmation with your order details.

2.2. Acceptance: Your order becomes a binding contract when we send you an email confirming your order. We reserve the right to refuse or cancel an order for any reason.

3. Delivery
3.1. Delivery Areas: We currently deliver to specific areas only. We deliver 33.5 kilometres/20.8 Miles delivery radius outside of Cheltenham. Unfortunately, if you are outside of our Radius, we will be unable to process your order, and you will be unable to Checkout once you have entered your postcode outside of our Radius. If you use an incorrect postcode/address, we will deliver your order to the address, or we have the right to cancel your order for breach of terms.

3.2. Delivery Time: We will make our best effort to deliver your order on the date and time slot selected by you. However, we do not guarantee specific delivery times. You will receive a delivery time confirmation email.

3.3. Delivery Issues: In the event of delivery issues, please get in touch with us promptly. If delivery is attempted, but there is no answer/recipient at the delivery address, your order will be returned to Desire Cakes, and a delivery attempt will be made again at Desire Cakes discretion. As items are perishable, we do not leave orders outside or by your door.

3.4. Risk: The risk of loss or damage to products passes to you upon delivery.

4. Cancellations and Returns
4.1. Cancellations: You may cancel your order, with a full refund up to 36 hours before the scheduled delivery date. Cancellation requests after this time may not be accepted. Cancellations are at Desire Cakes discretion.

4.2. Returns: Due to the nature of our products as well as for hygiene reasons, we cannot accept returns. However, if you receive a damaged or incorrect product, please contact us within 72 hours of delivery, and we will work to resolve the issue. Depending on the circumstances, we may re-send your order ASAP. As all our items are edible and perishable goods, we do not offer refunds in any other circumstances.

5. Quality and Allergen Information
5.1. Quality: We take utmost care to ensure the quality and freshness of our products. However, please note that our products may contain allergens, and we cannot guarantee an allergen-free environment.

5.2. Allergen Information: Detailed allergen information for each product is available on Product Descriptions. Please review this information if you have allergen concerns. If you fail to read the allergen description on products, Desire Cakes is not liable.