1.1. Cancellations: You may cancel your order with a full refund up to 4 days before the scheduled delivery date. Cancellation requests after this time may not be accepted. Cancellations are at Desire Cakes' discretion.
1.2. Returns: Due to the nature of our products and for hygiene and food standard safety, perishable goods are non-refundable and can not be returned. We cannot accept returns. However, if you receive a damaged or incorrect product, please get in touch with us within 48 hours of delivery, and we will work to resolve the issue. Depending on the circumstances, we may re-send your order ASAP. As all our items are edible and perishable goods, we do not offer refunds in any other circumstances.

1.3A.Faulty Returns: Returns are at Desire Cakes' discretion. We will evaluate your return request. When requesting a return, please get in touch with us via desire.cakes@yahoo.co.uk with your inquiry and images of the faulty goods. We need pictures of the product to investigate your online purchase.
1.3B. If your refund has been approved, you will receive an email confirmation, and your refund will be processed in 72 business hours. The refund payment will be processed using the credit card/original payment method.
1.3C. Replacement Product: If you request this option instead of a refund, you can also request a replacement of the same item. When requesting a replacement product, please get in touch with us via desire.cakes@yahoo.co.uk with your inquiry and images of the original faulty goods. We need pictures of the product to investigate your online purchase. We will be in touch to evaluate your request within 72 business hours.

2. Any errors by customers such as wrong address entered, incorrect delivery address, order of wrong item, ordering incorrect amount, ordering incorrect flavour and any other order error on behalf of the customer will not be eligible for a refund or a replacement order.
2.B If customer notices an error with their order on their behalf, please contact and alert us of the error, we can adjust your order up to 72 hours before the delivery date - Any later after 72 hour period, we may not be unable to adjust your order in time for delivery. Please get in touch with us via desire.cakes@yahoo.co.uk to discuss your options.

These terms and conditions are a legal agreement between you ("Customer," "You," or "Your") and Desire Cakes ("Bakery," "We," "Us," or "Our") for the purchase of products via our Online Shop. By accessing, browsing, or making a purchase on our website, you agree to be bound by these Terms.

1. Orders and Payment
1.1. Order Placement: You may place orders for our products through Desire Cakes Online Shop. Your order is a purchase of our products.

1.2. Pricing: Prices for our products are displayed on the website and are subject to change without notice. The price for each product is listed on Desire Cakes Online Shop at the time of order placement.

1.3. Payment: We accept payment by credit card, debit card, or other payment methods as specified. Your payment will be processed securely through a trusted payment gateway.

2. Order Confirmation
2.1. Confirmation: Once your order is placed, you will receive an email confirmation with your order details.

2.2. Acceptance: Your order becomes a binding contract when we send you an email confirming your order. We reserve the right to refuse or cancel an order for any reason.

3. Delivery
3.1. Delivery Areas: We currently deliver to specific areas only. We deliver 33.5 kilometres/20.8 Miles delivery radius outside of Cheltenham. Unfortunately, if you are outside of our Radius, we will be unable to process your order, and you will be unable to Checkout once you have entered your postcode outside of our Radius. If you use an incorrect postcode/address, we will deliver your order to the address, or we have the right to cancel your order for breach of terms.

3.2. Delivery Time: We will make our best effort to deliver your order on the date and time slot selected by you. However, we do not guarantee specific delivery times. You will receive a delivery time confirmation email.

3.3. Delivery Issues: In the event of delivery issues, please get in touch with us promptly. If delivery is attempted, but there is no answer/recipient at the delivery address, your order will be returned to Desire Cakes, and a delivery attempt will be made again at Desire Cakes discretion. As items are perishable, we do not leave orders outside or by your door.

3.4. Risk: The risk of loss or damage to products passes to you upon delivery.

4. Cancellations and Returns
4.1. Cancellations: You may cancel your order, with a full refund up to 36 hours before the scheduled delivery date. Cancellation requests after this time may not be accepted. Cancellations are at Desire Cakes discretion.

4.2. Returns: Due to the nature of our products as well as for hygiene reasons, we cannot accept returns. However, if you receive a damaged or incorrect product, please contact us within 72 hours of delivery, and we will work to resolve the issue. Depending on the circumstances, we may re-send your order ASAP. As all our items are edible and perishable goods, we do not offer refunds in any other circumstances.

5. Quality and Allergen Information
5.1. Quality: We take utmost care to ensure the quality and freshness of our products. However, please note that our products may contain allergens, and we cannot guarantee an allergen-free environment.

5.2. Allergen Information: Detailed allergen information for each product is available on Product Descriptions. Please review this information if you have allergen concerns. If you fail to read the allergen description on products, Desire Cakes is not liable.

Delivery is free for all products across Desire Cakes Patisserie Shop.

Please allow 2 - 5 days for your Order to be delivered. Please place your Order in time for your celebrations.

Desire Cakes is a Cheltenham/Cotswolds Cake Company, and we deliver to this area and neighbouring counties within a Radius.

Please note you can Order/Checkout if your delivery address is based within our 33.5 kilometres/20.8 Miles delivery radius outside of Cheltenham. Unfortunately, if you are outside of our Radius, we will be unable to process your Order, and you will be unable to Checkout once you have entered your postcode outside of our Radius. We apologise for the inconvenience, but as a local independent business, we are unable to schedule delivery outside of our Radius.

Please get in touch with us if you would like to discuss delivery outside of this Radius, and we will try our best to accommodate your Order.

1.a Any errors by customers such as wrong address entered, incorrect delivery address, order of wrong item, ordering incorrect amount, ordering incorrect flavour and any other order error on behalf of the customer will not be eligible for a refund or a replacement order.

1.b If customer notices an error with their order on their behalf, please contact and alert us of the error, we can adjust your order up to 72 hours before the delivery date - Any later after 72 hour period, we may not be unable to adjust your order in time for delivery. Please get in touch with us via desire.cakes@yahoo.co.uk to discuss your options.